Fully covered.
Every myvanture campervan is fully insured from the very first night. The basic insurance with comprehensive cover (Vollkasko), third-party liability, and Europe-wide VW mobility guarantee is always included in the rental price. If you want to reduce your excess, choose the Extension Package (1,000 €) or the Carefree Package (300 €).
Three packages.
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Included in the rental price
Basic
Excess 2.500 €
Comprehensive cover (Vollkasko) + third-party liability · Europe-wide VW mobility guarantee. Fully covered from the very first night — at no extra cost.
+ 19 € / night
Extension
Excess 1.000 €
Excess reduced to 1,000 € — you pay less out of pocket in the event of a claim, while retaining all the Basic Package benefits.
+ 29 € / night
Carefree
Excess 300 €
Lowest excess, all Extension Package benefits. In the event of a claim, you carry the smallest financial risk.
What's included?
| Package | Surcharge | Excess / per claim | Processing fee / per claim | Includes |
|---|---|---|---|---|
| Basic | included in rental price | 2.500 € | 59 € | Comprehensive cover (Vollkasko) + liability · VW mobility guarantee |
| Extension | + 19 € / night | 1.000 € | 59 € | all Basic benefits · lower out-of-pocket cost per claim |
| Carefree | + 29 € / night | 300 € | 59 € | all Extension benefits · lowest financial risk |
The security deposit is a flat 800 € (reserved on your credit card) and is independent of the insurance package chosen.
In detail.
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- Per claim
- The excess applies separately per claim. If multiple incidents occur during one rental, the excess applies individually to each one.
- Processing fee
- For each claim we charge a processing fee of 59 € in addition to the excess, to cover claim-handling administration.
- Minor damage
- Damage whose repair costs fall below the excess amount will be charged in full.
- Not covered by comprehensive insurance
- Damage to camping fixtures (e.g. awnings), vehicle damage caused by camping fixtures, and interior damage are not covered by the comprehensive insurance (Vollkasko).
Other fees.
When damage, soiling, or missing accessories occur, administrative work is required on our end — for example coordinating with insurers, repair workshops, and assessors. The processing fee compensates for exactly this effort and is charged in addition to the actual restoration costs.
| Event | Processing fee | What it covers |
|---|---|---|
| Damage claim | 59 € | Compensates our administrative effort in handling the claim — filing the report and coordinating with the insurer, repair workshop, and assessors. Charged in addition to the excess and restoration costs. |
| Special cleaning | 29 € | Compensates the effort for organising and arranging additional cleaning — e.g. in the event of a cleaning incident or heavy soiling. |
| Fuel top-up | 29 € | Compensates the effort for refuelling and billing when the vehicle is returned with insufficient fuel. |
| Accessory replacement | 29 € | Compensates the effort for sourcing and replacing missing or damaged accessories. |
| Reminder fee | 10 € | Compensates the effort for issuing payment reminders and notices — per reminder. |
Insurance, clarified.
How are myvanture campervans insured?
The rental price includes basic insurance: comprehensive + liability with a €2,500 deductible, plus Europe-wide VW mobility guarantee. With the Extension package (+€19 / night), the deductible drops to €1,000, and with the Carefree package (+€29 / night), it's reduced to €300.How high is the excess?
The excess depends on the package you choose: 2,500 € with the Basic insurance, 1,000 € with the Extension Package, and 300 € with the Carefree Package. You select the excess during the booking process.Is a mobility guarantee included?
Yes. The Europe-wide VW mobility guarantee is already included in the Basic insurance — and therefore in every rental price — across all three packages.When can I choose my insurance cover?
You choose your insurance cover (Basic, Extension, or Carefree) directly in the booking process, together with your pick-up time, cancellation conditions, and additional services.How high is the security deposit?
The security deposit is 800 € and is placed as a hold on your credit card. The amount is only reserved — not charged — and is released after the damage inspection at the time of return.What should I do if there is a claim?
Document the damage (photos), secure the accident site, and contact our team — during our service hours, you can reach us personally; in an emergency on the road, via the emergency hotline 7 days a week. We'll guide you through the process. The procedure is identical for all packages — with the Extension and Carefree packages, your deductible is only lower in case of damage (€1,000 or €300). We also charge a processing fee of €59 per claim.Does the excess apply per individual claim?
Yes. The excess applies separately per claim — if multiple incidents occur during one rental, it applies individually to each one. Damage whose repair costs fall below the excess amount will be charged in full.Is a processing fee charged per claim?
Yes. For each claim we charge a processing fee of 59 € in addition to the excess to cover claim-handling administration. This fee applies regardless of the insurance package chosen.What damage is not covered by the comprehensive insurance?
Not covered by the comprehensive insurance (Vollkasko) is damage to camping fixtures (e.g. awnings), vehicle damage caused by camping fixtures, and interior damage.What processing fees may apply?
In addition to restoration costs, we charge a processing fee to cover our administrative effort — such as coordinating with insurers, repair workshops, and assessors: 59 € per damage claim, 29 € for special cleaning (e.g. cleaning incident or heavy soiling), 29 € for insufficient fuel at return, 29 € for replacement of accessories, and 10 € reminder fee per notice.
Peace of mind?